RISE • RECOVER • RECLAIM
RISE • RECOVER • RECLAIM
TONY RICE CENTER, INC.
POLICY AND PROCEDURE MANUAL
AGENCY PLAN FOR CLIENT RIGHTS
POLICY:
As a recipient of the Tony Rice Center, Inc. services, you are entitled to certain rights that are extended to you either by the law or agency policy.
PROCEDURE:
Recipients of Tony Rice Center, Inc. Services are extended the following rights:
1. Upon admission, Clients will be advised of their rights as a Client of the Tony Rice Center, and at completion of the review of said rights, the Client will be asked to acknowledge his or her understanding by his or her signature, and then a copy will be included in his or her personal file.
2. To access treatment that is impartial and without discrimination by race, religion, ethnicity, sexual orientation, or the ability to pay.
3. To comprehend the rules & regulations of Tony Rice Center.
4. To individualized treatment, include adequate and humane services, regardless of source of financial support.
5. To know the Clinical Staff responsible for your care, their professional background, and relationship to other Staff Members employed by the organization.
6. To treatment in the least restrictive environment, in a setting that provides privacy within the limits of your treatment plan.
7. To actively participate in your treatment planning, including periodic review of your treatment plan.
8. To visitation by all concerned persons that have been clinically determined to be the utmost benefit to your treatment in accordance with Tony Rice Center’s policies.
9. To a suitable area in which to receive visitors.
10. Since participation in the Tony Rice Center, Inc. Services is on a voluntary basis, you have the right to refuse any specific medication or treatment procedure. If your refusal compromises what is believed to be beneficial treatment for your case, Tony Rice Center may refuse services to you and may refer you to another agency.
11. To know that Tony Rice Center has certain responsibilities in your treatment. One of which is that if you refuse recommended treatment and the Clinical Staff determines you are a clear danger to yourself or others, we are obligated to seek legal alternatives or orders for involuntary treatment.
12. To the receiving and sending of mail without hindrance.
13. To complain or initiate a grievance without fear of reprisal, as described by the grievance procedure.
14. To conduct private telephone conversations unless contradicted by Clinical considerations.
15. To request an ethics review/investigation of any staff member without fear of reprisal.
16. To know the nature of the care, procedure, and treatment you receive.
17. To request the opinion of a consultant at personal expense or to request an in-house review of the individual treatment plan.
18. To know that identifiable photographs, video tapes, films, cellphone recordings, etc. will not be made or used without your written or signed consent, nor will you be required to make public statements which acknowledge gratitude to Tony Rice Center, Inc. for its services.
19. To be informed of all risks and side effects of all medications and treatment procedures used.
20. To request and receive information regarding alternative programs, method(s) of treatment, and the availability of outside consultation from another treatment professional.
21. To notification in advance before any group or individual tours the facility
22. To know the cost of services you are receiving.
23. To request a change in your Primary Counselor or Physician.
24. To know of proposed changes to Clinical Staff responsible for your care and to be informed of any transfer within Tony Rice Center to another program.
25. To participate in planning for your treatment and discharge.
26. To confidentiality—Confidentiality about your treatment is assured by Federal Regulations as published in the Federal Register, Volume 40, Number 127, Title 42, Public Health Regulations, Part 2: Confidentiality of Alcohol & Drug Abuse Patient Records, and later amendments. You have already signed a release of information when you were admitted which was necessary for Clinical Staff to release information necessary for offering you the full range of treatment procedures. No other information will be requested or released without again obtaining your written permission. We will acknowledge your presence only to those for whom we have obtained a written release.
LIMITATIONS TO CLIENT RIGHTS
If Clinical Staff determines that you are a clear and immediate threat or danger to yourself or others, we are obligated to notify the appropriate agency or individuals in order to maintain adequate safety for all involved. This threat of danger overrides your right to confidentiality. Along with the threat of harm to yourself or others, confidentiality does not apply to child abuse, medical emergencies, or a court order.
Because reintegration into the community is one of the goals of treatment and because this involves your ability to participate in community and social activities without resorting to alcohol and/or drug use, you do not have the right to refuse to participate in community outings that are designed to teach you how to use leisure time constructively. Requests to be excluded from participation in a particular event will be considered on an individual basis and determination will be based on the clinical needs of the Client.
EQUAL OPPORTUNITY IS THE LAW IN TENNESSEE
The Civil Rights Act of 1964 was passed to ensure the people of the United States received equal treatment, rights, and opportunities regardless of race, color, or national origin. Title VI of that Act prohibits discrimination in federally funded programs
“No person in the United States shall, on the basis of race, color or national origin, be excluded from participation in, be denied the benefits of or be subjected to discrimination under any program or activity receiving Federal Financial Assistance.”
Included under National Origin is discrimination based on a person’s inability to speak, read, write, or understand English. Persons whose primary language is not English can be Limited English Proficient or “LEP.” These individuals may be entitled to language assistance with respect to a particular type of service, benefit, or encounter.
All programs and operations of entities that receive assistance from the federal government must comply.
It is important that all applicants and service recipients know about their rights under the law, and that employees of Tony Rice Center as well as other agencies, organizations, institutions, and contractors providing services with state support understand what the law requires.
Any person who applies for or receives any benefit or services by Tony Rice Center may file a complaint if or she has had unfair or different treatment because of race, color, or national origin.
Complaints must be filed in writing with the Title VI representative of the location of the alleged discrimination. Tony Rice Center. Or with the appropriate regional or central office at the Department of Mental Health and Substance Abuse Services; or with the Office of Civil Rights, 101 Marietta Tower, Suite 2706. Atlanta, Georgia 30323
Tony Rice Center does not, because of race, color, or national origin:
1. Deny an individual any services, opportunity, or other benefit for which he or she is otherwise qualified.
2. Provide any individual with any service, or other benefit, which is different or is provided in a different manner from that which is provided to others under the program.
3. Subject any individual to segregation or separate treatment in any manner related to his or her receiving of service(s).
4. Restrict an individual in any way in the employment of services, facilities or any other advantage, privilege or other advantage, privilege or other benefit provided to others under the program.
5. Adopt methods of administration which would limit participation by any group of recipients or subject them to discrimination.
6. Address an individual in a manner that denotes inferiority because of race, color, or national origin.
For further information, contact Tony Rice Center’s Title VI Coordinator:
Cody Lee Harris
1300 Railroad Ave.
Shelbyville, TN 37160
PH: (931) 685-0957
FAX: (931) 684-3370
CLIENT RIGHTS:
Eligibility:
Any resident of the State of Tennessee is eligible to take advantage of the services of Tony Rice Center. Any state resident needing services may call Monday thru Friday during the hours of 10:00AM & 4:00PM (U.S. Central Time) and schedule a confidential assessment. IV Substance Users and Pregnant Substance Users are eligible for a free, voluntary, and confidential Counseling appointment. During this appointment, Client and a Counselor will discuss Counseling options, which may include an Individual, Group, or Family Counseling available at Tony Rice Center, or a referral to comparable or more appropriate services. Please Note: Tony Rice Center does not provide services that require court testimony/reports or involve legal proceedings.
Prompt Service:
The initial appointment with one of our Counselors is for Screening/Assessment. Cost of the assessment is $125.00 (If not covered under grant contracts) and payable prior to the assessment being performed. Additional copies of Assessment are $10.00. During this appointment, Counseling options will be discussed and decided upon between the Client and the Counselor. At busy times during the year, Tony Rice Center may have a waiting list for services. Counselors will make every effort to estimate the amount of time before Counselor Assignment and program admission can be scheduled. Our waiting list generally managed on a first come, first serve basis. Former Clients’ applications must be reviewed by our Treatment Team to determine appropriateness for return to the program. If, however, you are placed on our waiting list and experience a crisis before are assigned to a Counselor, please contact your counselor so that crisis intervention services can be arranged.
Respect:
The Counselor will respect you as an individual and convey this respect by keeping appointments or contacting you if a change in time is necessary, giving you complete attention during sessions, avoiding interruptions during sessions, and providing you with the most effective Counseling possible.
You have the right to be treated with consideration, request, and full recognition of your dignity and individuality.
You have the right to be assisted by the facility in the exercise of civil rights.
You have the right to be free of any obligation to Tony Rice Center that they perform services that are ordinarily performed by the Tony Rice Center Staff.
You have the right to participate fully, or to refuse to participate in community activities including cultural, educational, religious, community services, vocational, and recreational activities.
You have the right to retain personal clothing and possessions for their use while a resident @ Tony Rice Center. You are to list belongings upon admission and release the Tony Rice Center from responsibility for belongings and clothing. These personal belongings nay include books, pictures (except for pornographic materials), games, art, craft materials, religious articles, toiletries, jewelry, and letters.
You have the right to send personal mail unopened and have the right to receive mail and packages which may be opened in the presence of the staff when there is reason to believe that the contents there of may be harmful to the Clients or others.
You have the right to participate in the development of their individual program plan and to receive sufficient information about proposed and alternative interventions and program goals to enable them to participate effectively.
You have the right to associate and communicate privately with persons of your choice including visitors @ reasonable hours in designated areas. This may be modified by Treatment Plan conditions if visitors may endanger you or other residents by bringing in contraband, being disruptive, or prohibited by court ruling or guidelines.
You have the right to voice grievances to Staff of Tony Rice Center to the licensee and to outside representatives of your choice with freedom from restrain, interference, coercion, discrimination, or reprisal.
All services provided by Tony Rice Center will be administrated in such a manner that you, the individual, will not be excluded from participation, be denied the benefits of, or be others subject to discrimination on the grounds of race, handicap, or national origin. I understand that if I believe I have been discriminated against, I have the legal right to file a written complaint with the State Chief Legal Counsel of the Department of Mental Health and Retardation, 706 Church St. Nashville, TN.
Confidentiality:
Information shared by you in a counseling session, or through testing, will be kept in strict confidence. The Tony Rice Center Staff operates as a team to provide the best possible services to Clients. As professionals, we confer with each other within the agency. These consultations are for professional and/or training purposes only. Information will not be disclosed outside of the Tony Rice Center without your written permission, the exception of the following:
1. Abuse of Children. If a Staff Member has reason to believe that a child under the age of 18 is being abused or neglected, he or she is legally obligated to report this situation to the appropriate state agency.
2. Imminent Harm to Self. If a Staff Member has reason to believe that you are in danger of physically harming yourself, and if you are unwilling or unable to follow treatment recommendations, he or she may have to make an involuntary referral to a hospital and/or contact a family member or another person who may be able to help protect you.
3. Imminent Harm to Others. If a Staff Member has reason to believe that you are seriously threatening physical violence against another person, or If you have a history of physically violent behavior, and if he or she believes that you are an actual threat to the safety of another person, he or she may be required to take some action (such as contacting the authorities, notifying the other person(s), seeking involuntary hospitalization, or some combination of these actions) to ensure that the other person is protected.
PLEASE NOTE: The exceptions to confidentiality are extremely rare.
However, if they should occur it is the Center’s policy that, whenever possible, we will discuss with you any action that is being considered. Legally we are not obligated to seek your permission, especially if such a discussion would prevent us from securing your safety or the safety of others. If disclosure of confidential information does become necessary, we will release only the information necessary to protect you and/or other person(s)’ safety.
II. RESPONSIBILITIES
Participation:
Your active participation in the Counseling Process is necessary for progress to be made. Counseling Sessions last 55minutes and Groups typically last for 90minutes. Your promptness for these sessions will allow you to take full advantage of the programs Tony Rice Center has to offer.
No Show Policy:
Outpatient Clients are responsible for calling to reschedule an appointment or informing the Counselor that you are no longer interested in receiving Tony Rice Center services. If we do not hear from you within a week of your missed appointment, we may not be able to keep an appointment time open for you.
Please give us a call for any questions you may have.
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